Payment and Aftersales Policy

Last Updated: [03/01/2024]

At CHINOV DISPLAY, we are committed to ensuring your satisfaction with our products and services. We understand that situations may arise where you need assistance with your order. This Payment and Refund Policy outlines our procedures for handling such situations.

Payment Term

As a wholesale manufacturer, we aim to have the less profit and leave our clients the largest benefit from their orders. Thus, our prices are quoted based on the raw material and craftmenships, only rare profits are left for solving aftersales problem. Thus, to assure a healthy development of our company, we appreciate your acceptance for making Advanced Payment to initiate the order.

Official Bank Accounts

To avoid any conffusion or fraud, please make sure that your payment is going to fund into the below accounts:

A:

Account Name: Guangzhou Chinov Technology Co., Limited

Account Number: 00495509900003929

Bank Name: Deutsche Bank Trust Company America

Sort Code: 021001033

BIC/SWIFT: BKTRUS33XXX

B:

Account Name: Guangzhou Chinov Technology Co., Limited

Account Number: 63001374431

Bank Name: JPMorgan Chase Bank N.A. Hong Kong Branch

BIC/SWIFT: CHASHKHH (CHASHKHHXXX，If 11 characters are required)

Routing Number: 007863

C:

Account Name: Sanya Jiyang Ciitai technology firm

Account Number: 20000043505151

Bank Name: JPMorgan Chase Bank N.A. New York

Sort Code: 028000024

BIC/SWIFT: CHASUS33XXX

Returns Policy

We do not accept returns for our products as they are produced based on custom requests. Each item we create is tailored to meet your specific requirements, making them unique to your needs. Therefore, all sales are considered final.

Defective or Damaged Items

While we take every precaution to ensure the quality and integrity of our products, there may be rare instances where a product arrives defective or damaged due to unforeseen circumstances during shipping. In such cases:

  • Please inspect the packaging of the goods upon receipt. If you notice any damaged packaging, take clear photographs immediately. Inspect the items within the packaging to ensure there are no damaged or compromised products.
  • If you identify any issues or discrepancies, please document them promptly.
  • Report any damaged packaging or items to the carrier and contact us without delay. Your prompt notification is crucial to initiating a resolution swiftly.

Replenishment and Repair

For items deemed defective or damaged, we offer the following solutions:

  • Replenishment: We will send you replacement items promptly to ensure you receive the products you ordered in pristine condition.
  • Repair: If feasible, we may provide repair instructions or guidance to address minor issues with your products.

Note: Please submit the request within 48 hours after the goods are signed / delivered. Our company will bare all the cost for any request of replenishment or missing items. If the request is submitted after 48 hours of the date of delivery, the client should bare both the product costs and shipping costs. 

Warranty

All of our products are covered by a 1-year factory warranty. If you encounter any issues or require after-sales support during this period, please don’t hesitate to reach out to us. Our team will be happy to assist you with warranty-related inquiries. 

Please notice that we offer free after-sales service but if there are replenishment, missing items or accessories required to be shipped during this period, the client should bare both the products and shipping costs.

Contact Us

If you have any questions, concerns, or require assistance related to your order, please contact our customer service team. We are here to address any issues promptly and ensure your satisfaction.

Changes to this Policy

We may update this Refund and Returns Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to periodically review this policy for any updates. Your continued use of our products and services after any changes signify your acceptance of the revised policy.